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If you have problems with special characters which are only in your language please check the file in your /components/csv_import/

character_conversion.php

you got character map

$character_map = array(
   '─Ö'   => "ę",
   chr(145)   =>   "'",
    chr(146)   =>   "'",
    chr(147)   =>   '"',
    chr(148)   =>   '"',
    chr(151)   =>   '-',
    'Ö'         =>   '™',
   'ę'         =>   '©',
   'Ģ'         =>   '®',
   "\n"      =>   '<br />'
);

use it to obtain special characters using ascii